EPISODE #151:
How to Recover from a Walkout and Rebuild Salon Culture

EPISODE #151:
How to Recover from a Walkout and Rebuild Salon Culture

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In this episode of the Profitable Salon Owner Podcast, host Kayla Swanson talks with Cindi Mausehund, a salon owner from Wisconsin, about managing the challenges of a team walkout and rebuilding a strong salon culture.

Cindi shares her experience of losing eight team members over several months, reducing her staff to just four stylists. She discusses the emotional impact of such events, including feelings of hurt and betrayal.

To manage the situation, Cindi and her business partner condensed salon hours and adjusted schedules. They focused on rebuilding by revising their mission statement and prioritizing cultural fit over skill level when hiring new team members.

 Involving the current team in the hiring process and maintaining open communication were key strategies. Cindi emphasizes the importance of staying connected with the team, regularly seeking feedback, and balancing future goals with enjoying the present to foster a positive work environment.

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