Join Kayla Swanson on the Profitable Salon Owners Podcast as she chats with Kristie Leslie, a salon owner who has taken retail sales to the next level. Kristie shares how she achieved a 100% retail-to-service ratio, a feat unheard of in an industry where the average is just 12%.

In this episode, Kristie dives into the mindset shifts, client experience strategies, and brand partnerships that helped her transform her salon's profitability. Learn how her “Business of Retail” program is empowering other salon owners to boost their retail sales, and discover why retail doesn’t have to feel pushy—it can actually enhance your clients' experience.

Whether you’re looking to train your team, align with the right brands, or simply integrate retail into your daily operations, Kristie’s insights will inspire you to make retail a powerful profit center in your salon.

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