Join Kayla Swanson as she chats with Shelby Bills, owner of Graeber and Company Salon and Spa in Boise, Idaho, about how to curate a five-star experience in your salon. In this episode, Shelby shares her insights on going beyond technical skills to create an emotional connection with clients. Discover the importance of a warm welcome, memorable touchpoints, and maintaining consistent service standards. Learn about eye-to-eye consultations and the critical role of team training and leadership. Shelby also discusses personalizing client experiences and engaging the team in continuous improvement to ensure every client leaves a lasting positive impression. Whether a salon owner or a stylist, this episode has valuable tips to elevate your client experience to five-star status.

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