In a world where you’re the villain, how do you rise above?

Commission salon owners are hearing plenty of opinions about how they should pay, hire, schedule, lead, and operate their businesses. Some feedback can reveal a genuine opportunity to grow. Other advice can push an owner into a knee-jerk decision that creates bigger problems later.

In this episode, Kayla Swanson and HPSA mentor and salon owner Celene Dupuis explore how to tell the difference.

Celene shares why owners need to return to the reason they opened their salons, understand the numbers behind their decisions, and communicate more clearly with their teams. She also explains why profitability and team growth are not competing goals: a healthy salon should create opportunity for both.

You’ll learn how to receive feedback without surrendering your judgment, explain the “why” behind business decisions, and evaluate whether your leadership and systems are ready for the growth you want.

You can be open to change without allowing every opinion to change your direction. This conversation will help you slow down, look at what is actually happening, and choose the next right step for your salon.

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