Do you know the total lifetime value of each salon guest?
Do you know how much it costs to acquire 1 new salon guest?
Do you have a marketing machine that delivers new guests to you that you can turn up or down depending on your needs?
Do you have a free and paid social media plan that you follow monthly?
Does each staff member bring in level appropriate referrals?
Do you have an online job posting that gets you 5-10 quality applications every month?
Do you only call beauty schools when you need staff?
Do the local schools place their best students at your salon?
Do you have a 4 month, rapid associate training program to launch new stylists?
Do you only hire stylists with one year or less experience?
Do you have a VIP customer program with additional perks beyond the loyalty program?
Is the salon’s overall prebook 80% or greater?
Do your clients mysteriously leave?
Are customer complaints and issues handled in 24 hours or less by the management team?
Do you maintain a 4.5 star or greater status on Facebook and Yelp?
Do you have staff that leaves your salon to booth rent?
Do you have team agreed, posted rules in the salon?
Do you ever feel like you are held hostage by your staff?
Do you find it difficult to fire poorly performing/toxic staff members?
Do you have a staff leadership development program?
Is your staff always using consultations/prescriptions to recommend products to customers?
Do your stylists recommend new ideas vs. stick with the “same as usual” mantra with customers?
Does your staff use Pinterest for updated look books and then discuss with clients on every visit?
Do your customers regularly recommend their friends and family to your salon?
Does your staff tell all guests why they are using certain products and what those products do?
Do you have monthly one on ones with your entire staff?
Do you have an all staff meeting once a month?
Do you constantly tell your stylists what they need to be doing?
Does the leader of the meeting do most of the talking?
Are you consistent with your word in the salon to staff and managers?
Will you gross more retail & service than you did last year?
Will you take home more profit this year than last year?
Do you prioritize expanding the salon before profiting?
Do you know your salon’s capacity utilization?
Do you review the goals weekly with the leadership team?
Do you have leadership staff currently buying into your business?
Do you break down the overall salon monthly goal by individual stylist to meet your main goal?
Does your staff regularly meet and exceed their goals?
Does your staff embrace change with a positive attitude?
Does your staff come to you with solutions to problems versus bringing you new problems?
Do you personally train/mentor your leadership team members to improve their performance weekly?
Does your team ever question your leadership?
Do you spend more time working “on” your business than behind the chair?
When things go wrong, do you look at adjusting your leadership first?
Do you currently live the lifestyle you desire?
